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U.S. Citizen Services

U.S. Citizen Services

The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be.

Applicants who interviewed with the U.S. Embassy/Consulate after July 20 and who would like their passports returned to them without the U.S. visa may contact at consyerevan@state.gov and provide their name, passport number, and case/bar code number.  They may later return their passports and complete their visa applications for no additional fees within a year.

Applicants who have an urgent need to travel to the United States may contact at consyerevan@state.gov with their name, passport number, and nature of the emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling.

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.

Consular Consolidated Database: Updates on Operational Status.

  • We have made significant progress and issued most of the worldwide backlog of nonimmigrant visa cases. We are working to bring the Consular Consolidated Database back to full operational capacity.
  • We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases. We are printing visas for these cases and all cases with very few delays.
  • Please check with the embassy or consulate where you will apply for additional information.

The Consular Section of the U. S. Embassy in Yerevan provides a variety of services for U.S. citizens. There are two units in the Consular Section: the U.S. Citizen Services Section and the Visa Section

All American Citizen Services visitors should schedule their appointments on-line. Please schedule your appointment on-line here

The Consular Section is located at 1 American Avenue, Yerevan, off of Admiral Isakov Avenue. Please contact the American Citizen Services unit by e-mail at acsyerevan@state.gov.  Our local telephone number is (374-10) 49-46-86. Our fax number is (374-10) 46-47-37.

U.S. Citizen Services hours are from 14:00 to 16:00 on weekdays.

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